Returns & Exchanges Policy
Thank you for choosing to shop at our online clothing store. Our aim is to provide you with complete satisfaction with your purchase.
Unfortunately, owing to the regulations set by our fulfillment center, we cannot accommodate returns or exchanges. We kindly request that you refrain from sending items back to our warehouse address, as they will be handled accordingly. While this policy might appear unusual, it aligns with the common practice among retailers in China, where exchanges are not typically permitted.
To ensure a seamless experience, we highly recommend taking accurate measurements before placing your order to mitigate any potential issues. We always try to provide a size guide for all of our products to ensure a perfect fit.
As an eco-friendly alternative, we suggest considering reselling the product on a third-party platform or gifting it to a friend if it doesn't fit.
Damaged, Defective, or Incorrect Items:
In case you receive a damaged, defective, or incorrect item, please inform our customer support team within 48 hours of delivery. Provide us with detailed information and, if possible, attach relevant photos.
We will promptly assist you in resolving the issue by arranging a replacement, refund, or exchange, depending on the circumstances.
Damaged, defective, or incorrect items will be evaluated on a case-by-case basis, and we may request the return of the item for further inspection.
Please note that our Returns and Exchanges Policy may be subject to change. We recommend reviewing this page periodically or contacting our customer support team for the most up-to-date information.
If you have any questions or require further clarification, please feel free to reach out to our customer support team. We are here to assist you and ensure your shopping experience remains enjoyable.